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Home arrow FAQs arrow Exchanges and Returns
Exchanges and Returns Print E-mail
Exchanges

In the event of a change of mind, incorrect size/colour, or an incorrectly ordered item, we can exchange the item. 

Return shipping will be at the customers cost.

Please contact by phone or email This email address is being protected from spam bots, you need Javascript enabled to view it to organise any returns or exchanges. Items returned for exchange must be:

  • returned within 14 days from receipt date in original and unused condition.
  • All items must be unused and in factory packaging.
  • Keep all packaging materials and the original shipping carton

DO NOT return the item until instructed to do so.
 
Returns/Refunds
In the event of a change of mind, incorrect size/colour, or an incorrectly ordered item, we can only refund the price of the goods (other than 'Special Offer' or 'Second Hand' items)  and not any freight to and/or from our premises.

No returns/refunds will be given for 'Special Offer' or 'Second Hand' items for change of mind, incorrect size/colour, or an incorrectly ordered item.

Return shipping will be at the customers cost.

Please contact by phone or email This email address is being protected from spam bots, you need Javascript enabled to view it to organise any returns or exchanges. Items returned for exchange or refund must be:

  • returned within 14 days from receipt date in original and unused condition.
  • Excessive delay in returning an item may result in a 20% restocking fee.
  • All items must be unused and in factory packaging.
  • Keep all packaging materials and the original shipping carton.

 DO NOT return the item until instructed to do so.

 
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