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Home arrow FAQs arrow Shipping Costs and Delivery
Shipping Costs and Delivery Print E-mail

Freight

Domestic - Australia

Shipping is free for all orders within Australia via Parcel Post.  Delivery can take 2+ days depending upon your location.  

Express Post can be selected upon checkout if you require faster delivery.

International

  • Freight costs will apply to all orders, freight costs vary according to weight and size.
  • Freight costs will be calculated upon checkout (before payment).
    • All other freight charges will be applied at the checkout.  The shipping costs (via Express Post International) are approximately for each region:
      • New Zealand - $27
      • North America - go to our dedicated North American website www.kidbikersusa.com
      • Europe - $61




Delivery

  • Jacket orders are generally shipped within 3 working days from payment being received
  • We ship via Australia Post


Returns

In the event of an incorrectly ordered item, we can only refund the price of the goods and not any freight to our premises.

Please contact by phone or email This email address is being protected from spam bots, you need Javascript enabled to view it to organise any returns or exchanges. Items returned for exchange or refund must be:

  • returned within 14 days from receipt date in original and unused condition.
  • Excessive delay in returning an item may result in a 20% restocking fee.
  • All items must be unused and in factory packaging.
  • Keep all packaging materials and the original shipping carton.

Return shipping of products will be at the customers cost. 

DO NOT return the item until instructed to do so.

Exchanges

In the event of a change of mind, incorrect size/colour, or an incorrectly ordered item, we can exchange the item (subject to availability).  The price of any freight to our premises will be at the customers expense.

Please contact by phone or email This email address is being protected from spam bots, you need Javascript enabled to view it to organise any returns or exchanges. Items returned for exchange must be:

  • returned within 14 days from receipt date in original and unused condition.
  • All items must be unused and in factory packaging.
  • Keep all packaging materials and the original shipping carton 

Exchange shipping of products will be at the customers cost. 

DO NOT return the item until instructed to do so.

 
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